Rent A Center Complaints and Reviews

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Rent A Center
Main address: 5501 Headquarters Drive 75024 Plano TX
1-800-422-8186, , https://www6.rentacenter.com/contact-us.html
  • 995+23 mobile complaints
  • $450K claimed losses
  • $437 average
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  • Nov 25
  • Furniture and Decor
  • Cleveland, Ohio
  • Tv
  • 1
  • 1
  • 17
  • REVIEW RATING 4/5

Went to get a tv we are exiting customers we had got a washer and dryer off them before went to get a tv today they did not seem like they wanted to help us they acted rude made smart remarks will not be going back to them they need classes on costumer service Read more

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  • Nov 25
  • Furniture and Decor
  • Fresno, California
  • Couch
  • 9
  • REVIEW RATING 3/5

Ok! I started business @ rent a center since 2009,on the first management that im dealing with is good we paid off washer, dryer, and a one set of bedroom stuff just for 90 days. This year we got some T.V and a set of living room couch it was a nightmare for us i did not work that day when they told me they gomna deliver @ my house that time.when they did not show up i called them i askes what... Read more

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I havr paid $25 every 2 weeks.., The first laptop I bought from Rrnt a Center was new and awesome.,. Now all they carry here are used ones. The software does not work cause the free trial is up and they require upgrades. BEWARE., This company has bece acheap pawn shop.,.. Saving my $$$ and buyinh new elsewhere.. Add comment

A store manager lied to me and in the process I am left with a computer and a virus so bad I had to pay a computer specialist and after doing that the computer still is not responding Add comment

  • Nov 21
  • Furniture and Decor
  • Greencastle, Pennsylvania
  • Price Policy
  • 1
  • 1
  • 30
  • REVIEW RATING 4/5

Rent A Center should bury their in head in shame.Seems RAC has mistaken the privelege of " Free Enterprise" for a all out pass to prey on consumers. Pricing is absurd, some items being marked up 225%. On the VERY day payment is due 3-4 phone calls are received wanting the payment. Also if you are even (1) day late the office we deal with in Hagerstown Md. Demands 2 or even sometimes 3 weeks... Read more

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  • Nov 20
  • Furniture and Decor
  • Washington, District Of Columbia
  • Mattress
  • 1
  • 1
  • 24
  • REVIEW RATING 3/5

I used rac and it was worst service ever. First they said they had mattress in stock. After paying down payment they came back and said they would have to order a month later mattress came in with one box spring and damaged. After a month of calling to get other box spring finally came in. Then another two months of calling every day to get a new mattress because other was damaged. This has all... Read more

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  • Nov 19
  • Furniture and Decor
  • Norway, South Carolina
  • Flat Screen Tv
  • 4
  • 4
  • 56
  • REVIEW RATING 4/5

i was behind about 400 dollars on my two flat svreens. Not only did the call my wifes phone while working everyday two three times a day and she is nowhere on my account, they called me three or four times a day leaving messages about my a count on my voicemail. Next thing on August 25, 2014 i told them.i was moving to a new home and the employee asked is it the same town and i said yes he said... Read more

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  • Nov 17
  • Customer Service
  • 1
  • 1
  • 41
  • REVIEW RATING 4/5

I thought there was only one or two payments left. I call and speak to Jeffery and am told there are 6 payments left. I think he is mistaken. However to try and find proof on their website is most difficult. why won't they be honest. I vow to never again use them for my big purchases. The experience with RAC has left a bad taste in my mouth. They hunted me down after a day late. I understand that... Read more

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  • Nov 17
  • Furniture and Decor
  • Boston, Massachusetts
  • 28
  • REVIEW RATING 4/5

We have been going to to RAC for two years now. They are nice face to face but they call while we are at work, sometimes up to three times a day if we are a day late. We just went to pay it today, (two days late) because we were at work during their store hours. And we had to pay 6 dollars extra. When you live paycheck to paycheck that 6 dollars counts. I would never go back to RAC. In fact my... Read more

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