Rent A Center Complaints and Reviews

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Rent A Center
Main address: 5501 Headquarters Drive 75024 Plano TX
1-800-422-8186, , https://www6.rentacenter.com/contact-us.html
  • 993+21 mobile complaints
  • $450K claimed losses
  • $439 average
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A store manager lied to me and in the process I am left with a computer and a virus so bad I had to pay a computer specialist and after doing that the computer still is not responding Add comment

     

  • 2 days ago
  • Furniture and Decor
  • Greencastle, Pennsylvania
  • 1
  • 1
  • 10

Rent A Center should bury their in head in shame.Seems RAC has mistaken the privelege of " Free Enterprise" for a all out pass to prey on consumers. Pricing is absurd, some items being marked up 225%. On the VERY day payment is due 3-4 phone calls are received wanting the payment. Also if you are even (1) day late the office we deal with in Hagerstown Md. Demands 2 or even sometimes 3 weeks... Read more

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  • Nov 20
  • Furniture and Decor
  • Washington, District Of Columbia
  • Mattress
  • 1
  • 1
  • 16

I used rac and it was worst service ever. First they said they had mattress in stock. After paying down payment they came back and said they would have to order a month later mattress came in with one box spring and damaged. After a month of calling to get other box spring finally came in. Then another two months of calling every day to get a new mattress because other was damaged. This has all... Read more

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  • Nov 19
  • Furniture and Decor
  • Norway, South Carolina
  • Flat Screen Tv
  • 4
  • 4
  • 41

i was behind about 400 dollars on my two flat svreens. Not only did the call my wifes phone while working everyday two three times a day and she is nowhere on my account, they called me three or four times a day leaving messages about my a count on my voicemail. Next thing on August 25, 2014 i told them.i was moving to a new home and the employee asked is it the same town and i said yes he said... Read more

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  • Nov 17
  • Customer Service
  • 1
  • 1
  • 30

I thought there was only one or two payments left. I call and speak to Jeffery and am told there are 6 payments left. I think he is mistaken. However to try and find proof on their website is most difficult. why won't they be honest. I vow to never again use them for my big purchases. The experience with RAC has left a bad taste in my mouth. They hunted me down after a day late. I understand that... Read more

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  • Nov 17
  • Furniture and Decor
  • Boston, Massachusetts
  • 22

We have been going to to RAC for two years now. They are nice face to face but they call while we are at work, sometimes up to three times a day if we are a day late. We just went to pay it today, (two days late) because we were at work during their store hours. And we had to pay 6 dollars extra. When you live paycheck to paycheck that 6 dollars counts. I would never go back to RAC. In fact my... Read more

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  • Nov 15
  • Furniture and Decor
  • Lake Helen, Florida
  • Staff
  • 34

EVIOUS COMMENTS john November 15, 2014 at 1:40 pm Your comment is awaiting moderation. I have been doing business with RAC. For well over 10 years now and I FEEL the same way too. That my local RAC . IS operated by a bunch of very rude employees and they could care less who they install . My issue with the employees there at my local RAC. In DELAND FLA. is just yesterday I called them up on the... Read more

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  • Nov 14
  • Furniture and Decor
  • Bedroom Set
  • 1
  • 1
  • 30

I had a hard month and would see if they would help with my payments. I was 11 days passed due and i talked to the DM and she was the rudest most disrespectful woman ever. I will never ever ever rent from this store or company again. they dont give a *** about you all they care is about them selfs. I will boycott rent acenter after i sent people to them and gave them there business. ... Read more

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  • Nov 11
  • Furniture and Decor
  • Maywood, California
  • Rental Agreement
  • 78

I work at Rent A Center. I dont like the fact that we trick people with the $100 or $50 off when opening a new agreement. When customers pay off an item, they receive a coupon of $100 (must be used same day) if not. it becomes a $50 coupon that could be use anytime. So we have to tell customers they could use it as a payment when opening a new rental agreement. When in reality is just free time.... Read more

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  • Nov 08
  • Furniture and Decor
  • Stamford, Connecticut
  • Bed
  • 1
  • 1
  • 19

Bad customer service order a bed 2 months ago not deliver yet rude workers would not recommended Read more

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