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1.7 Based on 192 reviews
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  • Customers like
    • Very bad 3
    • How mice they were the first day 3
    • Your present staff crooks 2
  • Customers don't like
    • Service 9
    • Bad service 7
    • Horrible customer service 4

Poor customer service from Miami Gardens location. I ordered a new upgraded sofa, which I was told wld take a few wks. After a month I made a call to find out how much longer. I was told to hold on, oh the manager will call u back. No call back, I called the next day. Hold on no one picked up, so I hung up. Called another day, was told we have new shipment but idk if it is yours only a manager can tell you. I went in person and was told manager... Read more

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Me and my dad rented phones from them. My dad payed them 80$ so they wouldnt lock our phones for a week. He payed on i believe friday. They locked them on monday. That day i was working on a gift for my signficant other (im a digital artist and use my phone to draw on) so i cant finish the gifts and i am now having break downs and anxiety attacks ovee guilt. Thanks rent a center Read more

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we have had an account with rent a center for years. But we don't like being Harrassed about payment especially at work. The store is in Oceana West Virginia. One time the Balance is low and then it pops up higher. We will never get anything from them again due to the Harrassment. Thank you Very Much Raymond Fairley and Anita Gray. you need to talk to beth and Rachael about their rudeness and to Patrick that works there coming into the mechanic... Read more

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Terrible Strom arm tactics at the st pete central ave location. I have paid on my account for 9 months pay late fees on the few times I get behind. Been maybe 7 days behind...after paying 9 months on used furniture. Then this assistant manager does off on me. I have reported it. Lousy people to do business with. Read more

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Had bed bugs in my sofa and bed. Do not rent or buy from this place. Very rude employees and managers. Especially the South Philly one Read more

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The manger at the Newton North Carolina store is very rude,he is constantly putting his own employees down and calling them names , cussing at the counter while customers are in the store including children . While i was there making a payment he was yelling all thru the store when one of the employees tried to ask a question he was very ugly to them . Yelling that he is the store manger and they will do what he says to do. He is very... Read more

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I have a contract with RAC in spokane valley, WA. My computer busted and I can't go without since I do college online. We went in, everything was awesome then the next month these people turned into very disrespectful employees. They have been calling my references before they call me saying I lied about my phone number (bs) and that they have been calling for weeks. I talked to one just the other day and for some reason they called 14 times in... Read more

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They are nice in the beginning then after you commit to a contract. But once you rent they begin to be rude and very unhelpful. I was a loyal customer for years but I will never do business with them again. Read more

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Rent A Center gave me bed bugs and new it the hole time . And now they dnt want to replace the things in my home that had to be thrown out due to this problem. I was hospitalized and three of my kids have been on medication to treat bed bug bites . It has been week and weeks but nothing has been done and all this company cares about is there money when i said i was not making a payment on a tv they started "trying "to make calls but still two... Read more

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Understanding RAC has it's policy however how u go about implementing those policies is just as important....RAC on Fulton st and Bedford ave in Brooklyn New York this particular location employees are very disrespectful rude and unprofessional I've been a customer of Rent-A-Center for a lot of years now I feel as a customer I shouldn't have to deal with unruly employees . I went away on vacation forgetting to pay my rent a center bill I felt... Read more

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