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Home » Consumer Reviews » Furniture » STOCKERS

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STOCKERS

May 5, 2008

Rent A Center complaint by Quaniaa

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My complaint is with your store employees at 901 N POLK ST STE 365, DESOTO, TX 75115, Ph: 469-567-8400.

I rented a sofa from this location and I make weekly payments, however the store employees call me every Saturday and tell me that the payment is due. One Saturday I was out of town and as usual someone from their office called me and I was not available, so she called my references looking for me as if I stole something from them...Please take note that my payment is not past due and has never been late.

I spoke to the Manager about this and he assured me that this was not acceptable behavior and it would not happen again, he said my account is noted for a “no call reminder”...However, the calls continued. They call me from their personal cell phones and ask for a payment. On one occasion I refused to give her credit card information on her personal phone, so I called the store. Please take note “I have never been late”. These people are stockers, well today May 5, 2008 was the last straw...I was out of town this past week on business and did not pay on Saturday (May 3, 2008). So far today (Monday, May 05, 2008, 3:32pm) I have received over 15 missed calls from this store, they have left no messages, and they just keep calling from different numbers. Their behavior is so bizarre and I have experienced nothing like it in my life. I want nothing to do with this company and I wish to discontinue our rental relationship. I will request that they immediately pick up the sofa and I have filed a complaint with the police department.

Please counsel these people or they will run away all of your “GOOD” customers.

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