Rent A Center
Rent A Center Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rent A Center has 1.8 star rating based on 592 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Unlikely to recommend it to anyone, No credit needed, How mice they were the first day.
Cons: Horrible customer service, Inability to work with me, Bad customer service.Recent recommendations regarding this business are as follows: "Don't buy anything from rent a center in Englewood Colorado.", "Make sure they give y a typed contact even if you have paid things off and they offer a deal. I did not I just trusted that I would be taken care of.", "Need to be told the truth", "Do not come here unless you want to adopt a colony of parasitic BED BUGS", "Not to ever rent from these people ever".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rent A Center has 1.8 star rating based on 592 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Unlikely to recommend it to anyone, No credit needed, How mice they were the first day.
Cons: Horrible customer service, Inability to work with me, Bad customer service.Recent recommendations regarding this business are as follows: "Don't buy anything from rent a center in Englewood Colorado.", "Make sure they give y a typed contact even if you have paid things off and they offer a deal. I did not I just trusted that I would be taken care of.", "Need to be told the truth", "Do not come here unless you want to adopt a colony of parasitic BED BUGS", "Not to ever rent from these people ever".
Most users want Rent A Center to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Payment questions
User's recommendation: Don't buy anything from rent a center in Englewood Colorado.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Youngstown, OhioContract dispute
When I first started this contract for a bedroom set I asked for scratch and dent. I was informed that they had one and it would be for 699 I believe.
I was also allowed to use my $100 award towards the purchase. However last month when I went in about another living room set, I had noticed the price for my bedroom set was extremely high. I questioned what that was about being that I was offered a scratch and dent set. Plus the payments we set up would have it paid off within the 6 months without having to actually add extra.
So last week I seen again nothing had been done. I noticed it when I had to go in to pay off another item a TV stand. I was then informed that they had to give me a brand new bedroom set because they didn't have all the pieces to the scratch and dent one. I was like wait hold up I didn't agree to that and was never informed about that situation.
I had even asked where the set was being that I had the items still at the store's location because I was in process of moving into a different house. The manager never really responded to my question just said how about if I get you the same set brand new for the same price but you have to start all over again. I was confused so I asked what about the money I had already invested why can't I get it back being that none of this was my fault all our of my control. He stated I would loose it.
He hadn't gotten back in touch with me, I keep calling asking for him personally no response he keeps having others speak to me. Now at this point I am livid about this whole situation and want my money back. I even asked if the money could even be applied to my furniture I have there. I was told no, it could be credit for a new item.
I am like why would I want to do anymore business with you all if this can't be fixed.
It's like I just gave away over $200 for nothing. If I am asking for scratch and dent that means I don't have money like that to throw away.
- Pro scratch and dent
- Con the associates
Preferred solution: The funds I've applied to be added to the living room furniture I am acquiring.
User's recommendation: Make sure they give y a typed contact even if you have paid things off and they offer a deal. I did not I just trusted that I would be taken care of.
Payment questions
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint Joseph, MissouriFREE BED BUGS WITH EVERY PURCHASE
FREE BED BUGS WITH EVERY PURCHASE. Hello my name is William and I worked for Rent-A-Center in May and June of 2023.
Anyone who has purchased from this location is risking adopting an infestation of BED BUGS! The BEDBUGS and COCKROACHES have taken over the backrooms of this store and have been seen inside the furniture by multiple employees. THIS PROBLEM IS KNOWN! Yet they are still here casually selling their at-risk merchandise to unsuspecting customers.
I recently refused to continue working at Rent-A-Center until they exterminated their infestations. I told the manager this on June 18, 2023. These BED BUGS have been in the store for MONTHS! These BED BUGS have also INFESTED ANOTHER EMPLOYEES HOUSE and THEY'RE STILL THEIR AFTER WEEKS!
Honestly the level of disrespect for the customers, merchandise, and employees here is unmatched. NONE OF THIS WAS TOLD TO ANY POTENTIAL CUSTOMERS! Now it is June 28, 2023 and have NO WORD back from the manager on site. Complete and total ghosting after she asked if I would come back to work if the bugs were gone.
All my inquiries about the BED BUGS and coming back have been met with complete silence. The SAME WAY SHE'LL TREAT ANY DEAL WITH YOU! Do not buy here. Do not come here.
If you bought here and you have bugs call Rent-A-Center and have them send a bug exterminator to your location. For all the good it has done for my fellow employee...
Return your items before you catch them. We can all imagine what can happen after months of BED BUGS colonizing a local rental store.
- Manager had anger issues
- Above the law
User's recommendation: Do not come here unless you want to adopt a colony of parasitic BED BUGS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Queens, New YorkGot a question
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLetter of concern
March 11, 2023
I am writing this letter because I am concerned about my recent interactions with the staff at the Rent a Center location at 125 South 24th Street in Billings Montana.
Currently I have some end tables and a coffee table that I am opting to rent to buy from your company, over the years I have purchased multiple televisions, sound systems, couches, love seats, multiple washer and dryer sets, and even a bed, we have been using Rent a Center for many years, both in California and Montana.
My latest contract is a used Microsoft Xbox Series X. I was told the controller was needing to be cleaned due to the previous customer, I was told the system was checked and appeared to be fine but was assured if I wanted a new system or even just the controller, any monies put towards the rental would be applied to the new system, this conversation took place with Jamie.
I have been having issues with the controller, the center button, the X button which, when pressed exits out of the game/brings up the home menu, this has been sticking in the down position making it inconvenient to use the system so I requested a new controller, I emphasized it needed to be a genuine Microsoft controller as my intention is to buy out the Xbox, as with all the other products I have purchased over the years.
Two weeks later I got a call that the controller was in, my wife took time out of her work day to swap the controller, please bear in mind, my wife has no knowledge of what it should be or look like.
What we got, was a sub-par, cheap knockoff instead of a Microsoft product. Once I got off work, my wife showed me the controller and thats when I contacted the store and spoke with Ki.
I explained to Ki that I was explicit when I asked for a genuine Microsoft product and Ki began to inform me that he didnt stand over the store managers shoulder to made sure she ordered the right product, I found this rather off-putting having to listen to the employee continue to throw the store manager under a bus. He eventually informed me that he would leave a note for the store manager, Stephanie, as he wouldnt be there because they get every other Saturday off, this was more information than I needed.
After the call, the more I thought about it, I decided to contact the store again to see if I could swap the controller back for the Microsoft one, as it was not used, your company would be easily able to replace it or get a refund. I spoke with Jaime, who, also was off-putting with her tone and demeaner.
By the time we got to the store, close to an hour and a half had been spent trying to get this. My wife and I do not live local, another reason we use Rent A Center for the free delivery convenience.
On Saturday March 11, 2023 the Store Manager, Stephanie called and immediately began to scold me stating how I abused her employees and that she was not going to tolerate it. I have never been spoken to in this manner, I tried to explain to Stephanie that my conversation with Ki was less than welcomed as I have no patience for an employee to give sarcastic comments pertaining to their supervisor. After Stephanie was done reprimanding me, the customer, she said she has zero control over the product your stores receive.
I found this rather odd, but she stated she would have a genuine replacement controller in about 5 days, I thanked Stephanie and disconnected the call.
I am quite appalled by the tone, demeaner and unprofessional treatment by the entire staff at that location and felt it was necessary to inform your organization.
At this juncture, I am still interested in an Xbox Series X, however, in light of the situation, I would like my account be moved to the location at 1212 Grand Ave, Billings MT location, it is my hope my business would be appreciated there.
I am also requesting that a new Microsoft Xbox Series X console (which comes with a controller) be ordered, I understand a new contract would be in order, and I am hoping the monies that have been paid be applied to the new system as was promised by Jamie. As I mentioned before, I purchase the products you offer outright and I would prefer a new, unopened (in a box) system to ensure there are no further issues in the future after experiencing the issues experienced with the controller.
I would appreciate no further contact from Stephanie, Ki, or Jamie due to the poor customer service they exhibited.
I am looking forward to hearing from someone and hopefully we can continue to do business in the future.
Sincerely,
Preferred solution: Looking to move account to another store and a replacement product be ordered, in new condition.
User's recommendation: do not settle for poor customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint about a manager
- Good company
Preferred solution: Price reduction
User's recommendation: Need to be told the truth
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Albany, GeorgiaTo make a complaint
User's recommendation: Not to ever rent from these people ever
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service
- Delivery address
- Payments
Preferred solution: Deliver product or service ordered
User's recommendation: Don't get anything from this place!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lodi, CaliforniaLaptop & customer service
I had this laptop for almost a month, then the screen turned black. I took it in to be repaired.
Rent a center told me it will take 2 to 3 days to be repaired. It took almost 2 weeks before I received a call. I was told it would cost more to repair then it's actually worth. They delivered the laptop, told me it was new but when I open it up I see it's missing important apps plus the GPU was out of memory.
So I take this one back. They did not have the same model so they order from another store and will be ready to pickup the next day. When I go to pick up the laptop the next day they said it was not picked up, it's still at the other store, they said to try out this ASUS, and they would call when the ACER NITRO 5 IS READY FOR PICK UP.
They end UP SELLING MY ACER.. WTH!?!?
Now they tell me they are not going to replace this laptop that's not working correctly.
- No quick response lucky if you get a response at all
Preferred solution: I want a laptop that workes
User's recommendation: Don't shop at rent a center
Not returning purchase after repair
- Convenient
- Lies
Preferred solution: Deliver product or service ordered
Employees
- Great items
- Horrible customer service
Preferred solution: Apology
User's recommendation: Stay clear of this employee
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMistreatment by Rent-A-Center Manager
No further information about this
- Rent a center in worcester county
Preferred solution: Deliver product or service ordered
User's recommendation: No recommendations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling issue with Rent-A-Center manager named Paul on Main Street in Worcester Massachusetts
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Commerce, CaliforniaPoor Management
- Efficient on products
- No customer service
- Manager not professional
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sturbridge, MassachusettsAbusive treatment by manager Paul of Rent-A-Center
Preferred solution: Deliver product or service ordered
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They delivered my furniture that I had been trying to get them to deliver to my new place about 2 months finally got tv fireplace stand and tv both damaged and I sent text while they were here delivering to my new house. Still waiting for him to fix my 85 inch tv stand and tv since December.
But he still wants to get a payment for it.
Let lone change contract and gave my property to my ex. They are not interested in being trusted with your name and information