Anonymous
map-marker Mechanicville, New York

Rent-A-Center question

Can anybody tell me well maybe there is a store policy I only owe $200 more on a twin size mattress and boxspring and frame and I haven't paid they are saying that they will push theft on me if I don't return can they do that to me if I only owe 200 dollars or will they just write it off that's a loss
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Reason of review:
Problems with payment
Anonymous

Rent-A-Center question

I have a question I owe $200 more on a payment that I have not paid they are saying that they could put theft charges on me if I don't pay or give it back can I actually put charges on me even if I owe $200 more and it's paid off I wasn't sure what the secret rules was I used to be an employee there
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Reason of review:
Problems with payment
Blessin Xsk
map-marker Columbus, Ohio

Bad Business turned me away

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I was turned away from yall employee to another store. Who does that?

Evidently he does. Im5nit pleased at all. I paid off some things at another store recently. That store didn't have much of a selection dining room set.

I decided to keep the business with Rent A Center. This younh thick black male turned me away. I'm not pleased. I will spread the word to my family and friends what happen.

I found a dining set at another store. Paid $760.00 cash. You never know what a customer has.

He under estimated me. NOT GOOD!!!!

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Reason of review:
Poor customer service
1 comment
Guest

Had 5 payments left went to buy new item 30 yrs with them want me to fill out new app they just lost a customer after 30 years

Anonymous
map-marker Dothan, Alabama

Cheated

i am looking to get in touch with someone from the head office i have been cheated out of my money., This is a bad company a very bad company. they changed the amount of my payout. When i asked to pay offmy account i was told that the system was down and that i couldnt pay it off but they could take my regular payment. Then i asked for a print out of my payment and payoff amounts. I was giving this sheet but still not allowed to pay off. Then when i returned for the next payment it was even higher than the last payment. everytime i requested a payout i was told a story. I could not locate the paper where the had told me the payout amount so when i finally allowed to payout i did. Then i located the payout that i was originally given. I have request a refund and requested to speak to a manager.
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Loss:
$300
Reason of review:
cheated out of money

Preferred solution: Let the company propose a solution

Williemae Zaq
map-marker Oklahoma City, Oklahoma

Very bad

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No one ever answered the phone it show me my wait time would be 9 minutes and then and hung up on me
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Reason of review:
Poor customer service
Anonymous

Discrimination

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Oct 16th 2017, Concord nh. I went into Rent A Center to make my 3rd payment and wanted to put 500.00 on my furnature , the associate asked me if I could afford to do that., I was taken back by that offensive question, as the associate then went on and said I just wanna make sure you can do that because I don't want you to come back in here if you made a mistake and want your money back. Wow, how rude and disrespectful. I called the manager today and complained., I'm sure it will get swept under the rug, and continue , so I thought I would bring my complaint online. M.
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Reason of review:
Poor customer service
1 comment
Guest

That's not rude and disrespectful.

It was thoughtful and possibly helpful.

Anyone with $500 cash usually buys furniture, not rentals.

And the guy didn't invent the customer returns for the money scenario.

It has happened to him before.

It's obvious you're embarrassed by your financial status or some other issue. Verdict : you are too sensitive in addition to being financially challenged.

Micheline Guv

INSULTINGLY UNPROFESSIONAL. Way to go Jason!

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Yesterday, Thursday July 13th, my wife was inquiring about the new Samsung Galaxy S8 phonesadvertised on TV through RAC. She called the 1097 E Main St.

El Cajon, CA. 92020 office location at (619) 447-****. Which is managed by Don Bawnbicy. But spoke with "Jason" to find out if theS8 was available at his location.

He said they were not, but would callher back within 15 minutes to find out when the phone would be available (call #1). After 45 minutes of no call back from Jason, she calledagain to kindly follow up, and spoke with Jason again. He seemed to have forgotten, and did not find out anything, but promisedto call her back within 10 minutes with an answer (call #2)... After waiting an hour this time with no return call from Jason, she called the same location, and spoke with Jason once again.

He gave her the same runaround and promise (call#3). By this time, it was evening. So the next day (today), she contacted another office location. Not only did this different location inform us that theSamsung Galaxy S8 was not yet available.

But during the same call, they also immediately told us when the phones would bedelivered to their store location. (really??) We also visited the Imperial Beach location to inquire about a phone as well. But because their terms were not the same as we were told over the phone by a different employee,we decided not to get a phone, after driving across town... By the way, there was noS8 at that location either.

Soto play our luck, she called the original storeshe started with yesterday, and spoke with Jason once again. Not only didJason never return the phone call by now, withthe answer as requested yesterday. But he was also aware that we visited the Imperial Beach location! "That was very weird, and unorthodox regarding customer service standards".

He was also never apologetic for his unprofessionalism yesterday and today for his lack of results in answering her initial question from yesterday. At this point, I was besides myself as I listened to my wife patiently trying to get some decent customer service from an employee of a supposedly professional establishment. But unfortunately she was stuck with this "Jason" postal nightmare employee who seemed to have a chip on his shoulder, and wanted to take it out on my wife... Is this the type of service and professionalism that Rent A Center employs?

Do I need to escalate this to Facebook and corporate? I don't understand whyJason working here. "It's very sad to know that we even share the same name". CUSTOMERS BEWARE, and don't be surprised if you get this level of service from Jason, his store location, or anyone that he may have ever trained or influenced.

Definitely save yourself the stress, inconvenience, runaround, and unprofessionalism,by justavoiding Jason if you unfortunately come across this location.

Even better, just avoidRAC all together. There's enough competition...

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Cons:
  • Not being honest about what is in stock
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

Oh, come on! Just buy a net 10 phone and a $40 thirty day unlimited access card and save up until you can buy your dream phone. What's with this latest gadget obsession?

Anonymous
map-marker Salem, Oregon

Sad and disturbed

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We paid off or items got a voucher said free month not really wanting or needing anything they called kinda pushed and so we opted for get phones well we got phones no service no chargers nothing was told we would be them the next day and heard nothing until payment was due then got chargers and was told the month would be reset and it was only a week
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Reason of review:
Problems with payment
Malaika Gbg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Des Moines, Iowa

Passing the blame

On March 18, 2017 I made an agreement with your company for a refrigerator and paid a month in advance. I was told that I would get additional weeks free as I had paid a month in advance.

When the my product was delivered I was advised that my refig shelves were not included. That wasn't a problem for me as I knew that eventually I would have my shelves within a the time frame Brian advised which was the following Friday to my surprise its been a nightmare with obtaining a functioning product. I called on Friday like I was advised to and then called everyday after about my shelves. When I called in your store representative had no knowledge to what I was talking about or where my shelves were.

On April I received a call about making a payment. I was completely confused because this was not what I was advised nor did I have a fully functioning product. I later spoke with the store manager and they advised me that they had my shelves and they would bring them to me that day. They delivered what they thought were the right shelves and to find out that the shelves they delivered were not the right ones.

They said they would re order them and bring them out to me when they got in. I continued to receive calls from this store demanding payment. I explained over and over again that what they had done to me was not right or fair. Every time I called in the representatives said they had no knowledge to what was going on with my account.

When I explained it them and  I know that your company keeps system notes. I called to file a complaint and was advised that the district manager would be calling me within 48 hours. I never received a call from them. When I called back to your complaint hotline the representative transferred me to the district manager.

They explained my account had been extended to three weeks out for the error. What is concerning to me is that you attempt to fix a problem without fixing anything.  I spoke with Travis and they advised me they were on vacation and the store manager was supposed to call me. I advised I only received calls about making a payment no call from the store manager. I explained to the district manager what the situation was and how i didn't want to be a customer at the E14th store any more due to their incompetence to my account.

Travis told me that my account would be transferred to another store. I called to day to see if I could make a payment arrangement with that store and Amy advised me per her district manager they can only allow a pick not a arrangement. She said that your company has done all that it can do and can't accept a payment arrangement. She went on to advise me of when I get paid.

To my surprise it amazes me that your company can continuously remind me of what I'm supposed to do in making my payments. Your representatives neglected to remember what you are supposed to do on a consumer stand point. Your company and your representative have lost its way. Your want to keep passing the blame on each other and each one of your representatives  refuse to except responsibility for negligence they have caused to me.

I have been a customer of your company for years.

I've purchased couches, tv, tables, laptops, washer and dryer set and rugs, I've paid them off. The mere fact that I was treated like this gives me the impression that you do not care about your customers and that this same situation has happened to other people

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Loss:
$375
Cons:
  • Threatend by employees and manager
  • Manager service
  • Being lied to
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

2 comments
Guest

Proud that you have your thoughts and documentation together and so well organized!! You will be successful because you are smart and determined.

Guest

Hi there. I work with Rent-A-Center and would like to chat with you regarding your experience.

Please give our team a call at 1-80*-***-**** whenever you have time. Thank you.

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Anonymous

Haven’t received my laptop

Well the renter center close down and i am upset that I have got my laptop back
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Reason of review:
Order processing issue
Korryn Ruj

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Verified Reviewer
| map-marker Rock Island, Illinois

Rock island rent a center is a scam

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Do not rent at rent a center in rock island,il on 11th st. This place scams their customer, with products sold in their store. They will tell u one thing and do another both managers Dewayne and Clifton are as dumb as a box of rocks either one of them couldn't fight their way out of a paper bag. Do not rent here ur asking for trouble if u do
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Reason of review:
Poor customer service
Tomasa Okd

Negligence

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Rent A Center - Negligence
From the beginning: I wanted to return a sectional couch that I was leasing from Rent A Center. The store made two appts over a two week period to come retrieve the furniture but scheduling didn't allow for pick up. When they finally came, they stated they could not make it up my icy driveway. This went on for another two weeks. They called to tell me they were going to charge me back rent for the couch. I called the district manager, and she stated that would not be the case and told the store to pick up the item. An appt. was scheduled for the following day, but no pick up. Again, another appt was scheduled for the next day but the store was a no-call, no-show. I had gone out of my way to make arrangements to be home and have everything ready for their arrival, but it was all for nothing. I called the store twice and, still, they blew me off. Finally they decided to show up the next day, which was a Saturday and it was late--around four-ish, and I had been running errands all day. They came, took the furniture, and left. That evening, I noticed my cat was missing. I thought she had gotten out of my home, but when she did not return, I came to the conclusion she had been in the couch (she had often hid in there) when the store picked it up. I had to wait till Monday to contact them, due to the fact that they are closed on Sunday...still, I called first thing on Monday. I was given the run around by one of the workers on duty. He kept telling me he would return my calls after he spoke with the drivers. I asked if the truck had been emptied, and he stated that he was unaware whether it was or not. I waited for hours and he never returned my calls. I called twice, and each time, he stated his drivers did not see a cat. At this point, I decided to go to the store. I approached one of the drivers, and asked him about my cat, and he stated no one had asked him about a lost cat. The worker, who originally answered the phone, had actually been one of the men who picked up my furniture, but I didn't know that until he came out of the store. I asked why he lied to me, but his response was vague. I then asked if I could search the back room but was told the store didn't have time. Later that night, I found out that the truck had not even been emptied until Monday. I, again, called the district manager. I received apologies but that was all. I continued to search for my cat and was quite beside myself. Several days later, the store called to tell me my cat was in the back room. Now, by this time, my cat had been locked in a truck for three days and locked in a store room for another three. She is, obviously, starving and traumatized. I went to the store and had seen signs that she was there. She had made a home of the couch I had owned, as opposed to the dozen or so in the store room, because that was a familiar scent. There was cat *** on the ground and a broken cracker near the couch. I imagined she was diligently trying to find food. I was unable to get her to come to me so I brought in a have-a-heart trap hoping the food would lure her in. It's been another day, and still she has not been found. I am worried what methods will be used at this point, and I am hoping she doesn't get killed or lost forever. The store is becoming frustrated because she is setting off the sensors and the alarms are being activated. I wish they had let me in there on Monday.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

2 comments
Guest

Hi there. I work with Rent-A-Center and am so sorry to hear about your experience.

We'd love to discuss this with you further, so please give us a call at 1-80*-***-**** whenever you have time. Thank you for reaching out.

Tomasa Okd
reply icon Replying to comment of Guest-1298013

This didn't work. I was directed to the same people who are not keeping me updated. Now I will get the law involved!

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Anonymous

The worst experience

We bought brand new couches they broke to low have a *** of a time getting back yo we paid cash all at one with lifetime warranty as long asws own it bought feb 2014 biggrst mistake of my life ive talked to a few attorneys i cam sue then for almost 80 grande. I may go that way
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Reason of review:
Bad quality
Anonymous

Stole all your money

Please close all rent acenter rip people own for long time term are illegal neverending contract that company. Like devils please close all rentacenter THEM All ILLEGAL!
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Reason of review:
Problems with payment
Anonymous

Not good at all

I got my t.v. and stereo system i ask the guy what happened he told me he didn't have the antenna now i have to pay for something i cant use im truly not happy
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