Rent A Center
Reviews and Complaints
Rent-A-Center question
Rent-A-Center question
Bad Business turned me away
I was turned away from yall employee to another store. Who does that?
Evidently he does. Im5nit pleased at all. I paid off some things at another store recently. That store didn't have much of a selection dining room set.
I decided to keep the business with Rent A Center. This younh thick black male turned me away. I'm not pleased. I will spread the word to my family and friends what happen.
I found a dining set at another store. Paid $760.00 cash. You never know what a customer has.
He under estimated me. NOT GOOD!!!!
Cheated
Preferred solution: Let the company propose a solution
Very bad
Discrimination
INSULTINGLY UNPROFESSIONAL. Way to go Jason!
Yesterday, Thursday July 13th, my wife was inquiring about the new Samsung Galaxy S8 phonesadvertised on TV through RAC. She called the 1097 E Main St.
El Cajon, CA. 92020 office location at (619) 447-****. Which is managed by Don Bawnbicy. But spoke with "Jason" to find out if theS8 was available at his location.
He said they were not, but would callher back within 15 minutes to find out when the phone would be available (call #1). After 45 minutes of no call back from Jason, she calledagain to kindly follow up, and spoke with Jason again. He seemed to have forgotten, and did not find out anything, but promisedto call her back within 10 minutes with an answer (call #2)... After waiting an hour this time with no return call from Jason, she called the same location, and spoke with Jason once again.
He gave her the same runaround and promise (call#3). By this time, it was evening. So the next day (today), she contacted another office location. Not only did this different location inform us that theSamsung Galaxy S8 was not yet available.
But during the same call, they also immediately told us when the phones would bedelivered to their store location. (really??) We also visited the Imperial Beach location to inquire about a phone as well. But because their terms were not the same as we were told over the phone by a different employee,we decided not to get a phone, after driving across town... By the way, there was noS8 at that location either.
Soto play our luck, she called the original storeshe started with yesterday, and spoke with Jason once again. Not only didJason never return the phone call by now, withthe answer as requested yesterday. But he was also aware that we visited the Imperial Beach location! "That was very weird, and unorthodox regarding customer service standards".
He was also never apologetic for his unprofessionalism yesterday and today for his lack of results in answering her initial question from yesterday. At this point, I was besides myself as I listened to my wife patiently trying to get some decent customer service from an employee of a supposedly professional establishment. But unfortunately she was stuck with this "Jason" postal nightmare employee who seemed to have a chip on his shoulder, and wanted to take it out on my wife... Is this the type of service and professionalism that Rent A Center employs?
Do I need to escalate this to Facebook and corporate? I don't understand whyJason working here. "It's very sad to know that we even share the same name". CUSTOMERS BEWARE, and don't be surprised if you get this level of service from Jason, his store location, or anyone that he may have ever trained or influenced.
Definitely save yourself the stress, inconvenience, runaround, and unprofessionalism,by justavoiding Jason if you unfortunately come across this location.
Even better, just avoidRAC all together. There's enough competition...
- Not being honest about what is in stock
Preferred solution: Let the company propose a solution
Sad and disturbed
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Verified Reviewer | Des Moines, IowaPassing the blame
On March 18, 2017 I made an agreement with your company for a refrigerator and paid a month in advance. I was told that I would get additional weeks free as I had paid a month in advance.
When the my product was delivered I was advised that my refig shelves were not included. That wasn't a problem for me as I knew that eventually I would have my shelves within a the time frame Brian advised which was the following Friday to my surprise its been a nightmare with obtaining a functioning product. I called on Friday like I was advised to and then called everyday after about my shelves. When I called in your store representative had no knowledge to what I was talking about or where my shelves were.
On April I received a call about making a payment. I was completely confused because this was not what I was advised nor did I have a fully functioning product. I later spoke with the store manager and they advised me that they had my shelves and they would bring them to me that day. They delivered what they thought were the right shelves and to find out that the shelves they delivered were not the right ones.
They said they would re order them and bring them out to me when they got in. I continued to receive calls from this store demanding payment. I explained over and over again that what they had done to me was not right or fair. Every time I called in the representatives said they had no knowledge to what was going on with my account.
When I explained it them and I know that your company keeps system notes. I called to file a complaint and was advised that the district manager would be calling me within 48 hours. I never received a call from them. When I called back to your complaint hotline the representative transferred me to the district manager.
They explained my account had been extended to three weeks out for the error. What is concerning to me is that you attempt to fix a problem without fixing anything. I spoke with Travis and they advised me they were on vacation and the store manager was supposed to call me. I advised I only received calls about making a payment no call from the store manager. I explained to the district manager what the situation was and how i didn't want to be a customer at the E14th store any more due to their incompetence to my account.
Travis told me that my account would be transferred to another store. I called to day to see if I could make a payment arrangement with that store and Amy advised me per her district manager they can only allow a pick not a arrangement. She said that your company has done all that it can do and can't accept a payment arrangement. She went on to advise me of when I get paid.
To my surprise it amazes me that your company can continuously remind me of what I'm supposed to do in making my payments. Your representatives neglected to remember what you are supposed to do on a consumer stand point. Your company and your representative have lost its way. Your want to keep passing the blame on each other and each one of your representatives refuse to except responsibility for negligence they have caused to me.
I have been a customer of your company for years.
I've purchased couches, tv, tables, laptops, washer and dryer set and rugs, I've paid them off. The mere fact that I was treated like this gives me the impression that you do not care about your customers and that this same situation has happened to other people
- Threatend by employees and manager
- Manager service
- Being lied to
Preferred solution: Full refund
Haven’t received my laptop
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rock Island, IllinoisRock island rent a center is a scam
Negligence
Preferred solution: Let the company propose a solution
The worst experience
Stole all your money
Not good at all
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Had 5 payments left went to buy new item 30 yrs with them want me to fill out new app they just lost a customer after 30 years