I have been in contact with my local store and have informed them of the current situation. I was assured that I could have payment issues resolved on Friday and was told ok.
I received a call this morning from my spouse who was approached by the store manager, (who he does know and who knows him) . She humiliated him about my payment situation in the middle of a convenience store full of customers. This is on so many levels unprofessional and degrading. I will be returning my purchase and taking my business else where.
In no way should complete strangers be aware of my contract agreement with Rent a Center.
After the store manager left My spouse was informed that is not the first time the rent a center manager has harassed customers in their convenience store before. This is not okay on any level and it is clear from reviews this is common for many of the stores with your company.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.