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More than once a rude Renta center employee has showed up at my residence regarding a payment. If someone at my house says im not home. They imply that my family member is hiding me somewhere i commute and i havenever been home when they show up at my doorstep...
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Anonymous
Anonymous

Hello, I work for Rent-A-Center. We certainly never want our customers to feel displeased or disrespected and would love to speak with you about your concerns and see if there...

1.6
#798095
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After being one week late they have done nothing but harrass everyone and showed up w a truck for ps4....Now they are threatening to press charges for theft.... Dumb- only a week late n now i dont want to paym or return stuff...
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Anonymous
Anonymous

Hello, I work for RAC. We never want you to feel harassed and would really like to speak with you further and address your concerns. Would you mind giving our Customer Care te...

2.0
#782822
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I owe rent a center money snd they keep coming to my house and calling people i know. What do i do
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Anonymous
Anonymous

You kick their *** or call the police. Totally illegal!!!

Anonymous
Anonymous

Have them remove all people from the call list- tell them do not call- not job or contacts. They have to stop calling. You do not have to open door to them either after 120 da...

1.0
#734319
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Last week I had a French door stainless steel fridge delivered to my house. I had to remove the hardware & door from its hinges with NO HELP. After they left I noticed scratches & dents & rest on the unit. There was even food particles left in the drawers....
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Anonymous
Anonymous

Hello, I work for RAC. We’d really like to look into the issues you’re having with your fridge and see what we can do to get you a new one. Would you mind giving our Customer ...

1.0
#697921
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The worse worse customer service I have ever experienced in the panorama city store 8212 Van Nuys blv, panorama city Ca 91402. Let me begin by saying that this store is the worse. From the manager Edgar to most of the emloyees, specially an emloyee by the name of...
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Anonymous
Anonymous

Hello! I work for RAC! This sounds very concerning and we’d definitely like to look into your concerns further. Please give us a call at 1-800-422-8186 so we can discuss and m...

1.7
#655071
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Staff Review

I was verbally attacked by an employee because he thought I was lying about my application and he was wrong. He never let me explain, and he also assumed that I knew another customer who he was looking for to pay their owed dues. He was very unprofessional, and did not treat me like a customer.
2.0
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Exchange, Refund and Cancellation Policy
Price Affordability
Staff
#612756
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*** near all the complaints are due to the fact that you dead beats refuse to pay or return your rented merchandise. Listen up dead beats if you can't pay simply return the merchandise and re-rent it when you can afford to do so. Why do you expect for rent a center to...
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#476266
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I am a customer with Rent A Center. I am trying to gather petitioners to start a class action suite against the so call "Hassle Free Guarantee" scam artists. We purchased a refrigerator from them exactly a year ago. Never missed a payment. The refrigerator was...
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Anonymous
Janine

Michelle, I am so sorry to hear about your experience! I hope you\'ll give us the chance to work through this with you because what you described isn’t the way we’re instr...

Anonymous
Mic***e

I am having the same issue with a laptop I am renting from them. Been making my payments, and had to swap this piece of *** out twice. I got the blue screen of death twice, ...

#341709
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we have had a lot of problems with rent a center. they dont stand by their service, their customer service needs a lesson in mannerism, they drag their feet when being told to pick up their items. we have called them at their Escondido, Ca office several times and then...
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Anonymous
Kyle

Hi – I work at RAC and I’m sorry to hear about what’s happening. I know we want our pick-ups to be scheduled and completed in a timely manner so that our customers can d...

BigBruce
BigBruce

\"their customer service needs a lesson in mannerism\" You need a lesson on basic grammar.

#313899
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Contact Rent A Center

Mailing Address:
Rent-A-Center Customer Service
5501 Headquarters Drive
Plano, Texas 75024
United States
Phone:
(800) 422-8186
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Rent A Center Products and Services

They have the worse customer service, I went to Ashleys furniture to purchase some furniture The girl from RAC was there she helped me finance my furniture, It took 2 months to get my furniture and then it was damaged I called several times no one ever came out!! Now...
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Anonymous
G.K.

First, It was RAC Acceptance that financed your furniture for you. They paid Ashley Furniture for the furniture that you rented/bought from RAC Acceptance. Second, RAC Acc...

#284927
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