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Summary of Rent A Center Customer Service Calls

436 TOTAL CALLS
81% SUCCESSFUL CONNECTIONS
04:05 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Rent A Center to Ask about:

Staff:

  • “Bad customer service and rude employees”
  • “Horrible service”
  • “Complain about manager”

Account:

  • “I do not remember my account number”
  • “About my account”
  • “Problem account”

Payments and Charges:

  • “Billing”
  • “Overcharged”
  • “Requesting discharge papers”

Employment:

  • “Disrespectful employer”
  • “W-2's”
  • “W-2 information”

Shipping and Delivery:

  • “Delivery issues”

Product/ Service quality:

  • “They said they can’t take broken tv”
  • “Broken my items and rented items keep not being fixed”

Refund:

  • “Refund”
  • “Compensation”

Website/ Application:

  • “Checking on my application”

Other:

  • “Harrassment by employees”
  • “Fort ogethorpe store”
  • “Payment extension”

About Rent A Center

Top 5 Rent A Center Services

Manager, Customer Care, Tv Rental, Furniture Rental, Repair

Top 5 Rent A Center Products

Account

Top 5 Likes about Rent A Center

Quality of items, How mice they were the first day, Your present staff crooks, Tv, Original staff that i did business with

Top 5 Dislikes about Rent A Center

Bad customer service, Bad service, Staff awful, Worst of worsts, Threatend by employees and manager

Summary

Rent-A-Center is a public company founded in 1973. The company is headquartered in Plano, Texas. Rent-A-Center was founded by W. Frank Barton and Thomas Delvin. Rent-A-Center offers a huge selection of furnishings, electronics and household appliances available for rental. The tagline of the company is: "We make it easy to make it your own." This furniture and electronics rent to own company operates in all 50 states. Besides, the company has its stores in Canada and Puerto Rico. "RAC Acceptance" secondary financing program is one of the most successful programs of Rent-A-Center.

Rent-A-Center operates in the poorest areas of the United States. In poor economy Rent A Centere business would be less affected by the down turn since consumers would rather rent then buy.

Rent A Center reviews and complaints

Rent A Center is ranked 260 out of 1718 in Furniture and Decor category

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Rent A Center Stats

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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Products and Services Sold by Rent A Center