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Summary of Rent A Center Customer Service Calls

643 TOTAL CALLS
86% SUCCESSFUL CONNECTIONS
04:13 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Rent A Center to Ask about:

Payments and Charges:

  • “Fraud charge”
  • “Wouldn't. Work out payment due to when I got paid plus constant calling and threats of the police so I'm gonna just take the money I have for payment I received and try buying a TV and washing machine sorry they are bad people”
  • “Paymentv”

Staff:

  • “Customer service Landover location”
  • “Bad customer service and rude employees”
  • “Horrible service”

Request for Information:

  • “Need to speak to someone about a =enter contract”
  • “A question”
  • “Not satisfied about a switch with my apartment size dryer”

Account:

  • “Password”
  • “About my account”
  • “Problem account”

Shipping and Delivery:

  • “No show or call for my delivery”
  • “Non delivery”
  • “Couch was delivered with rip”

Employment:

  • “Employment”
  • “I ordered a refrigerator yesterday the sales lady said i would have it today i called the store on w25th today they said i did not have a deliveru today and she wasnt there bad business call and say your name is walter and see how bad this guy talks”
  • “Disrespectful employer”

Product/ Service:

  • “They said they can’t take broken tv”
  • “Broken refrigerator”
  • “Broken my items and rented items keep not being fixed”

Refund:

  • “Refund”
  • “Compensation”

Cards:

  • “I need my money back on my card i live in hartford ct the people work at rent center hartford on farmington ave bad servicer”

Other:

  • “Getting screwed over”
  • “Wilson store won't pick up merchandise threatening with court”
  • “Bed bugs”

Rent A Center Rating Stats

1.8 out of 5 stars
based on 405 reviews
See all 1649 reviews

Rating stats

  1. 207 reviews
  2. 102 reviews
  3. 54 reviews
  4. 27 reviews
  5. 15 reviews

About Rent A Center

Top 5 Rent A Center Services

Manager, Customer Care, Tv Rental, Furniture Rental, Repair

Top 5 Rent A Center Products

Account

Top 5 Likes about Rent A Center

Quality of items, How mice they were the first day, Your present staff crooks, Tv, Original staff that i did business with

Top 5 Dislikes about Rent A Center

Horrible customer service, Bad service, Staff awful, Worst of worsts, Threatend by employees and manager

Summary

Rent-A-Center is a public company founded in 1973. The company is headquartered in Plano, Texas. Rent-A-Center was founded by W. Frank Barton and Thomas Delvin. Rent-A-Center offers a huge selection of furnishings, electronics and household appliances available for rental. The tagline of the company is: "We make it easy to make it your own." This furniture and electronics rent to own company operates in all 50 states. Besides, the company has its stores in Canada and Puerto Rico. "RAC Acceptance" secondary financing program is one of the most successful programs of Rent-A-Center.

Rent-A-Center operates in the poorest areas of the United States. In poor economy Rent A Centere business would be less affected by the down turn since consumers would rather rent then buy.

Rent A Center reviews and complaints

Rent A Center is ranked 232 out of 1712 in Furniture and Decor category

Area Served

USA

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Rent A Center Stats

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Number of Comments

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Number of Calls

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