Rent A Center - Delivered the wrong merchandise then chargered me all interest after 1 day of end of contract
I needed a new washer / dryer. I had heard you can get a nice set at RAC.
I was ready to pay cash that first day. The sales person told us they offer a 90 day same as cash and could then be able to get their warranty. Wow, sounds good. After putting a good amount down, they delivered a washer / dryer set to my home, a week later!
The washer didn't work. Well, can you believe they had brought the wrong set? So, I have to wait again. I get the right washer / dryer, and they work.
I'm happy. I make my bi-weekly payments. I get a call from RAC who says my payment was due. I told the guy another employee had told me I had till the 2nd of the month.
This guy says I was past due. I ask RAC would it be a problem to come on the 3rd? No problem to do that. Thanks.
Well, I go to make my final payment of 130.00. They tell me I'm one day past my 90 days and I now have to pay all the interest incurred as if I were to have rented the washer / dryer for a year!! I was shocked! Really...
one day? Had the guy I spoke with told me if I didn't pay on the 2nd I would have to pay an additional 300.00, I would have been there. I will never use RAC again nor will I ever recommend this company to anyone. Wish I could give a person the wrong stuff and be late with it and then turn around and charge them.
How do people like this sleep at night? Guess a verbal doesn't exist in this world anymore!
Monetary Loss: $300.