I am a RAC customer as we speak. First the day of my delivery they broke my bedroom set, I had to wait a week for a different one because they did not have any more of the one i wanted in stock.
Second, I fell into a hard time recently. I had to take some time off work due to illness and even though some of my payments have been late it was only one or two days from the due date they did not care. The day that your payment is due the office starts calling my phone to harrass me for a payment when it is not even late!!! Even a credit card company gives you a grace period.
The only reason that I am STILL a customer is because it makes no sense to give back the merchandise when I only have 2.5 more months to pay these people. I have never met a rep that was willing to work with me but they will definitely threaten me and use rude language to "scare" you into paying. All i can really say is i wish that i had NEVER signed an agreement with this company, but it has taught me a valuable lesson.
If i can not afford to buy it when i want it then i will have to wait until i can. This is an awful company.
Review about: Rent A Center Customer Care.