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Buying a washer from Rent a center and was a few days past due because of an untimely death in my family. I contacted them and took care of my payment letting them know I was in a rush due assisting with making funeral arrangements for my recently murdered cousin.

The Rent a center agent completely ignored me and went on saying after taken my payment "We had a computer crash so I need to update all your info like email , references, employer and whatnot it won't take long." I asked the agent if he'd heard me say I'm in the middle of planning my murdered cousin's funeral, when he said yes he had and continued aaking his questions I just hung up. I understand that he had a job to do but there's a time and place for everything. If I had not already invested so much into my washer set, I would have told them to cancel my payment and pick it up.

Once I pay my set of I will NEVER do business with Rent a center again. Extremely poor customer service and zero empathy.

Review about: Rent A Center Customer Care.

Reason of review: Poor customer service.

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