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This guy Brian at Pearl Rd store in parma/cleveland ohio is a *** I am in divorce fighting for custody of my son, left homeless, and getting chemo. I have been late but usually shawn is cool. Brian showed at my home pounding on my door at 8:15am before business hours...
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Anonymous
Anonymous

Nice try Jen.

Anonymous
Anonymous

Pay the bill.

4.2
#1309945
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The company had their employee call me at work and threaten me..he threatened to cone to my job and act a fool all i did was politely ask him please dont call me my job any more and thatd when he just went off on me i couldnt get a word in edge wise. His actions were...
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Anonymous
Anonymous

Why are people putting there personal phone numbers on a PUBLIC web forum! Do you not realize this is NOT Rent A Center?

Anonymous
Anonymous

Pay the bill on time. If you do not then they will hunt you to the ends of the earth. When you fail to meet your contractual obligations you are in possession of Rent A Center...

4.1
#1270549
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I rented a laptop, was current in the account when the laptop was stolen out of my car. I advised the store and tried to explain the situation. They say that the LDW doesnt apply because it wasnt stolen from my house. Nowhere on the paperwork does it say that the...
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Anonymous
Anonymous

Hello, I work for RAC. We’re so sorry to hear that happened, and would be more than happy to speak with you about your concerns. Would you mind giving us a call at 1-800-422-8...

Anonymous
Anonymous

Depending no the laws in your state, the LDW may not cover stolen items. In the state I live in (Indiana), you would still be responsible for the remainder of the term, Good l...

I didn't like
  • No one calls you back
  • Horrible customer service
  • Wont honor their own contract
#741490
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I have had 5 sets of living furniture delivered to my home from the Elyria ohio RAC 4/5 have been damaged including the one they just sent to me two weeks ago. They dint back thee products. They are also not an accredited business with the BBB. I have to get an...
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Anonymous
Anonymous

Hello, I work for RAC. We would really like to speak with you about your furniture and see what we can do to repair your relationship with us. Would you mind giving us a call ...

2.2
#678899
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Went to get a tv we are exiting customers we had got a washer and dryer off them before went to get a tv today they did not seem like they wanted to help us they acted rude made smart remarks will not be going back to them they need classes on costumer service
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Anonymous
Anonymous

In a store that you see repeat customers a lot it's hard to give customer service to someone who is not a good payer. Not saying it's right. But if you have a complaint call t...

Anonymous
Jade

Hi, I work for Rent-A-Center, and would like to help. We always want our customers to have the best experience in our stores, so what you described is very disappointing to he...

2.5
#562266
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Tv Review

Went to get a tv no one helped us and they were rude existing customers and will not go back again
1.0
Details
Warranty
#562263
Reply to reviews
The store did not tell me that my payment on the insurance needed to be paid so I would be covered for repairs on my computer now it's costing me a lot of money because of their mess up. I do not like this at all and I have been with the rent a center for years and...
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Anonymous
James

Hi, I do some work for RAC and I’m really sorry to hear that you’ve been having an issue with Benefits Plus. I know that RAC trains and requires all its employees to fully exp...

Anonymous
pulltype

It is their fault that you did not pay your bill. Go figure!

#444381
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I BOUGHT A USED BED AND IT HAD BED BUGS I PAID ALOT OF MONEY AND HAD TO TROW IT AWAY WHAT CAN I DO IM SO PISSED OFF I CANT STAND IT THEY SAY THEY CANT DO ANYTHING FOR ME EVEN THROUGH WE BOUGHT TVS AND ANOTHER NEW BED A COMPUTER AND MANY THINGS FROM THEM AND THIS IS...
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Anonymous
jenny

also the bbb told me that they have had over 900complaints in the last 3 years

Anonymous
jenny

i did contact someone and they blew me off so i am in contact with bbb and health dept thanks for your replay

#304232
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My brother have a loan through RAC he was paying his loan faithfully for 3 or 4 years then he ran into some trouble his girlfriend died he lost his job and he could'nt pay his car note for about 5 months but he stayed in contact with them letting them know what was...
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Anonymous
Scott

Hi, I work at RAC and we’ve been out of the payday loan business for about a year now. If your brother has any questions, the best place to start would probably be to call M...

#314403
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Contact Rent A Center

Mailing Address:
Rent-A-Center Customer Service
5501 Headquarters Drive
Plano, Texas 75024
United States
Phone:
(800) 422-8186
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Rent A Center Products and Services

All Rent A Center Products
I got several chairs from rent a center and they were too oversize so a store sales associate showed me the catalog and I found a chair that was not too large . . I waited the three days the store manager Ron told me that it would take him to get me a new chair ...I...
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Anonymous
RAC Employee

Hi, I work for RAC and I’m very sorry to hear about your chair. Bedbugs are unfortunately a real problem. We have stringent standards to clean and sanitize our furniture and...

#248081
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