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I've been trying to get Rent a Center to take their bedbugs out of my home for over a year now. Not only is my home infested, I am covered with scars and bites.

I am constantly itchy. No one who reads this can possibly realize what a mess they(RAC) have made in my life. I can't ever have company over. I can only wear clothing that covers my arms and legs .

I look like I have smallpox!!! They first tried to say I was having a reaction to their cleaning solution--it took their cleaning guy over three months to show up to rinse that out--then they admitted that they hadn't treated the furniture after taking it out of the previous home.

So they hired a pestcontrol company to heat treat my home. Besides not getting rid of the bugs--they melted or otherwise ruined other valuables in my home--I'm still getting bit and understand that the only solution now is to throw away everything, rip up the carpets and chemically treat and heat treat the place!

Location: Pittsburgh, Pennsylvania

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Guest

i live in Las Vegas Nevada and im a hard working woman jus recently moved into this apartment slept on the floor for the first 2 weeks while waiting for my furniture and bedset from RAC to be delivered. Since getting the stuff from RAC I have been feeling itchy and have been seeing big welts on my body once they heal it looks like bites.

On my mattress from RAC there is alot of my blood stain and also my 1 yr old son was bit too I had to send him away from home to investigate what was biting me. Yesterday morning I finally caught 2 an adult and a baby. I have studied bedbugs and know alot about them and it takes weeks for the eggs to hatch and it is around the same time that i got this from RAC.

I am very upset i called the Corporate office this morning it must be bad with bedbugs because as i explained why I was calling the Rep asked me if I was the same person that called earlier so that gave me confirmation. For someone who is really clean work at home dont have company there is no way i should have bugs.

Guest

[This user is an administrator] alliance ohio

i have also been a customer of rent a center for yrs and never had a problem until a month ago and discovered that the bedroom suite i purchased from my local rent a center gave me bed bugs, i called them and they never sent anyone out and had someone in dallas texas call me a claims adjuster. they waited three days before having someone from a pest control company they hired in columbus which is three hours away from my home come inspect, they inspector told me the bed bugs came from the headboard i bought from rent a center.

they are treating me like i am lying and i still havent heard anything from them, i am scarred up from all the bites and must continue to sleep with these bugs so they wont go seek out my children and *** them. someone was supposed to come and get the headboard two days ago and never showed up. i dont know what to do. i dont have the money to have the bugs removed right now.

i have to buy my things cash and carry from the rental places as i do not have a lot of money but want a nice home. i spoke to a jessa bailey in claims who was very mean and impersonal, then her supervisor david knight wasnt helpful at all, they keep telling me its a process yet i am being bitten every night and getting scars on my hands face legs neck eveywhere.

Guest

Rent A Center gave me bed bugs!! I purchased a matress from the store in Beverly MA..

The matress came from a store in Everett MA. I filed a complaint and was contacted by a person named Mike who claimed to be the district manager, turns out he's not. He said that there is nothing that the corporation was going to do about it .

When later contacted by my little sister he told her that Rent A Center was not interested in her sob story. I want to ask anyone reading this what I can do.

Guest

my husband works at rentacenter in western ky and they spray clean everything they get back before it goes in their truck. it just depends on the store.

Guest

I'm sure your house is just a palace too isn't it?

Guest

Iรขโ‚ฌโ„ขm so sorry to read your story and.. what youรขโ‚ฌโ„ขre going through sounds just crazy!

Iรขโ‚ฌโ„ขve never heard of anyone having such an extended problem. I work @ RAC and like the other employee said, not only is everyone trained to inspect items, but also, things like mattresses are cleaned and sanitized according to state law so bugs should be very rare. I would think people are actually far more likely to get bedbugs from garage sales, hotels, etc... But for youรขโ‚ฌโ€since this is such an extended ordeal did you ever get the corporate customer support people involved?

If not, call 800-422-****.

Something like this should have very quickly been resolved. Since it wasnรขโ‚ฌโ„ขt, they need to know.

Guest

Inspect what you expect!!!

Guest

Bedbugs, bedbugs watcha gonna do, whatcha gonna do when they come for u....just some humor, but I can tell you this is no laughing matter. Buy retail not someone else's problems

Guest

PLEASE let everyone know where u are from or at least your state so that customers can be on the lookout for these types of problems. Bedbugs can be detected if you know what to look for.

The only way I know this is from the training I got at Rentacenter as an employee to know what to look for in furniture. Bedbugs can and may occur to anyone renting used furniture you need to be aware of that.

I seen several items disposed of from Rentacenter and it was not completely there fault but anyone can get them from any used piece of furniture. BE AWARE!!!!

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