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1.0

The rent a center in north ft Myers is infested with bed bugs and the manager Jeff refuses to do anything about it. We had a very long wait on my daughters bedroom suite so they offered to let us borrow an older suite till hers came in.

So the furniture was def worn but when they brought in the boxspring I thought it was a joke it look like it was 100 years old it was torn up it was disgusting. I'm never ever should have allowed them to be that within one or two days with her to get in bed thinking it was fleas from my animals - I even had Terminex come out and spray twice for fleas I have never ever dealt with bedbugs I didn't know what they were! Well we find out that it was bedbugs from the boxspring they refuse to pay for pest control or anything. I spent hundreds of dollars having all 3 of my pets treated, tons of raid and bug bombs and every single itch medication they make.

My legs and arms look like I have a disease. I live in Florida and have to dress like it's 10' out. My daughter has nightmares now, doesn't sleep and now she doesn't have a bedroom!!!!

Nasty place! Nasty people!

Reason of review: Bad quality.

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Guest

I'm the one who submitted this review and in fact Rent-A-Centers insurance company sent pest-control to my house yesterday and discovered the bedbugs in the boxspring that was given to me by Rent-A-Center so this is definitely not just an opinion this is fact!!! They are nasty people

Guest

Hello, I work for Rent-A-Center. We want to assure you that we follow all state guidelines to clean and sanitize our mattresses.

All merchandise is physically inspected before leaving the store. If something is found to have bed bugs, we destroy it, and our customers would never be at risk for renting it. However, your experience with our store certainly sounds concerning and we'd like to look into this further.

Would you please give our customer service team a call at 1-80*-***-**** so we can get more information from you? Thank you.

Guest
reply icon Replying to comment of Guest-1275568

Hello thank you for your response I know for 100% fact that the box spring came directly from the customer's house to my house so I would like to know how an inspection was done. And also the furniture that was supposedly supposed to be brand-new came wrapped in plastic which I was told by DM.

Staff that when bed bugs are found they wrap the furniture in plastic for 2 weeks so I'm thinking this furniture already had bed bugs and was not brand new Furniture, regardless Terminix found the bed bugs in the box spring that they gave me . And as far as calling customer service I have called customer service probably 20 times regarding this and I can get no resolution that's why I'm taking this further thank you again

Guest
reply icon Replying to comment of Guest-1275568

Mr. Rent-A-Center man whoever you are please stop replying this generic comment to all the complaints.

It's obvious no one follows any sort of protocol otherwise there would not be a bedbug epidemic right now because of y'all. So please just leave my post alone this is going into litigation now

Royal Hxg

Forgive my grammatical errors

I'm doing text to talk

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