Manufacturer: Rent A Center Category: Customer Care Clear all filters (77 of 77 reviews match)
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Fair warning: Don't purchase anything from Rent A Center. I've had some problems with them simce renting a stove and A.C. I missed one payment. They showed up at my house last week while I was at work, and tried to snatch an a.c. that didn't belong to them out of my...
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1.0
Product
Rent A Center Customer Care
#1081139
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Is this the type of service and professionalism that Rent A Center employs? Do I need to escalate this to Facebook and corporate? I don't understand whyJason working here. "It's very sad to know that we even share the same name". CUSTOMERS BEWARE, and don't be...
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1.0
Product
Rent A Center Customer Care
I didn't like
  • Not being honest about what is in stock
#1074616
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Renter center in East Boston bad customer service They sent some guy out on 6/29/2017 to retrieve items that I was paying on the guy try to just walk into my home with my 17 yr old daughter there alone.The experience I had and received from this company horrible...
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Anonymous
Anonymous

Hello, I work for Rent-A-Center. We always want our customers to have an enjoyable experience with us and we'd be happy to discuss your concerns further and see if there's any...

1.7
Product
Rent A Center Customer Care
I didn't like
  • Harrassing calls manager rude employees bad customer service
#1067903
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Rent a center customer

#1076770
1.0
I have called them numerous times and every time I talk to someone they blow me off. Then when they call me they are threading me and looking through my windows and checking to see if my front door is locked! I have a set payment plan and they aren't going along with our contract. I have made my payments faithfully every two weeks but they still proceed to call me and my family and my work.
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Rent a center customer

#1073234
1.0
I called to set a payment plan and the employees agreed then the next day they called and said I had to return the item. I told them that I had already spoken to someone and that I would be paying on the upcoming Saturday and they told me no. Now I work midnights and sleep durning the day. My fianc said that they have caught them looking through the windows of my house.. what do I do?
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Rent A Center Customer Care Review

#1014868
4.7
Hi like to say renter a center in Chief land fl the staff there is has great customer service
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they called me retard.I own it I can do what I please. and you cannot stop me. they called and made fun of me. they even swear at me my case worker will talk to them, why they say these things to me. I hope they get there heads together. Iineed this computer for my....
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Anonymous
Anonymous

Hello, I work for Rent-A-Center. We never want our customers to feel this way and we'd appreciate discussing your concerns further so we can do our best to address them. Pleas...

Product
Rent A Center Customer Care
I didn't like
  • Service
#1058914
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When your service reps call, they should introduce themselves first, then ask if they can speak to the customer.I just had one call me and argue with me and tell me he was doing his job. First rule of customer service is not to argue with the customer. I have done...
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Anonymous
Anonymous

Hello, I work for Rent-A-Center. We always want our customers to have an enjoyable experience with us and we'd be happy to discuss your concerns further and see if there's any...

Product
Rent A Center Customer Care
#1057706
Reply to reviews
I bought a four piece bedroom set refurbished and i never got my matching night stand the man named Tyler kept calling my phone lying to me and i purchase this 4/14/2017 Today is June 5th and i still dont have it but he harass me about a payment so now i have to go and...
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Anonymous
Anonymous

Hello, I work for Rent-A-Center. We never want our customers to feel this way and we'd appreciate discussing your concerns further so we can do our best to address them. Pleas...

1.0
Product
Rent A Center Customer Care
#1056630
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A month and a half back, my husband rented a gaming computer from them and we paid extra for the benefits plus.Easter Sunday my husband had a massive heart attack and passed. I contacted RAC the next day and everyone there was very helpful in telling me which documents...
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Anonymous
Anonymous

Hello, I work for Rent-A-Center. We always want our customers to have an enjoyable experience with us and we'd be happy to discuss your concerns further and see if there's any...

Product
Rent A Center Customer Care
#1043445
Reply to reviews
While browsing for furniture I was totally ignored by a guy who represents himself as a store manager at the Citrus Heights store located on Greenback Lane.Curtis was very unprofessional and even belittles his employees in front of customers. He just doesn't care! I...
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Anonymous
Anonymous

Hello, I work with Rent-A-Center and we're very disappointed that your experience wasn't enjoyable. We'd love to chat with you to see if there's anything we can do to help. Pl...

2.0
Product
Rent A Center Customer Care
#1041596
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Starting shopping at rent A center @ 360 R 211 E Middletown NY 10940, in August of 2016. Bought a few items there and paid off leaving one. One of my major dissatisfaction about doing business with this company, is the level of unprofessional conduct of the staff at...
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Anonymous
Anonymous

Hi, I work with Rent-A-Center. While it is our policy to give customers reminder calls starting on the day that payment is due, we never want anyone to feel like this. We'd be...

1.0
Product
Rent A Center Customer Care
#1038416
Reply to reviews
Ok so up until this time around i really didn't have problems with Rent A Center but now they are rude on the phone come to my house and pound on my door when i'm late not knocking no pounding on my door this last time i called to tell them i'm sorry im late again due...
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Anonymous
Anonymous

Hello, I work with Rent-A-Center and I am extremely sorry to hear about this behavior. We do our best to work with customers and never want to hear that you had a negative exp...

1.6
Product
Rent A Center Customer Care
#1030666
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