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DO NOT PURCHASE FURNITURE FROM THIS COMPANY! I purchased a bedroom set form this company in September 2016 that was overridden with BED BUGS!

I was bitten by theses bugs which caused me to miss school and work. Upon purchasing the furniture I had no clue what bed bugs looked like since I had never faced the issue of these pests before. The first night with the furniture in my home I was bitten but since I didn't immediately consider bed bugs, I bought some store bought bug spray and sprayed the entire room. As time progresses I was continuing to sleep on the brand new mattress, no knowing these pests were hiding like little vampires in my headboard and dresser.

One day I was in bed scrolling social media and my arm was itchy, I pulled by the blanket to find a bug SUCKING MY BLOOD! The exterminator bill was extremely high and getting the furniture removed from my home was a complete headache as the company did not want to comply. The fact that they had given me bedbugs was a complete issue of my own. Working with the claim handlers at Sedgwick is another nightmare, as they will treat you as if bed bugs are a small scale issue in an attempt to save the company money!

The employees negligence will become something you will be left to suffer from, as Rent A center does not make an active effort to assist in fixing the situation! To avoid these issues all together PLEASE don't do business with this company!!

Product or Service Mentioned: Furniture Set.

Reason of review: Bad quality.

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I was wanting to rent a tv and game system for my children. I did all the paper work and was about to take my items home.

When a manager Claudia I believe her name is stopped us at The door made discriminatory remarks at us told us she didn't believe us and took our items. Then I've had multiple conversations on The phone with this same woman and she has done the same thing on top of insinuating that we were liars and our information wasn't accurate. And I believe this to be because I am mixed of color and I was introduced to being stereotyped into every person of color in which I am not.

I am a law student with 2 jobs and a great family. I pride myself in respect for myself and others.

But that manager has no respect for people of different race she is ignorant to herself and others and doesn't deserve to work an environment that involves working with people.

I truly believed we were discriminated against and something needs to be done about this issue. I have already requested legal help in this matter and am requesting to get help with it and would like to be contact from this company

Cape Coral, Florida, United States #1279402

Your story sounds identical to mine!!!!! I'd love to hear your outcome!!

It's awful what I've goner through the last 5 months I look like I have chicken pox all over my body and my daughter is having nightmares! Please feel free to email me.

I am working with the insurance company as well but considering hiring an attorney.


Hello, I work for Rent-A-Center. We want to assure you that we follow all state guidelines to clean and sanitize our mattresses.

All merchandise is physically inspected before leaving the store. If something is found to have bed bugs, we destroy it , and our customers would never be at risk for renting it.

We definitely want to look into your concerns, so would you please give our customer service team a call at 1-800-422-8186? Thank you.

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