Most helpful review
New Reviewer
i worked for rent a center and i know first hand of their bullying scare tactics and over all shiester buisness practices. let me put your mind to ease if you are being harrassed for non payment of your items 1) if you fail to pay they can not come to your home and...
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795 comments
#2152548

It's been since January of this year that I haven't paid RAC due to my job & I been struggling hard & the lady said they had a warrant out for me but I called downtown police they said they have no warrant out for me

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ID
#203158 Review #203158 is a subjective opinion of poster.
Location
San Diego, California

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Verified Reviewer
New Reviewer
They called and texted my phone with messages that was not called for and even went to my house and put up they're miss you door signs 5 staple to the house on the back and 5 on the front of my house plus I had already called and let them know that I was on my way in...
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ID
#3514890 Review #3514890 is a subjective opinion of poster.
Location
Hampton, Virginia
Pros
  • How mice they were the first day
Cons
  • Threatend by employees and manager
Preferred solution
Nothing cause head quarters needs to know what kind of ppl they have working for them and is running off there customers

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Verified Reviewer
New Reviewer

Pure garbage equipment

*** hey Soulmate first Dell Computer they ended up being completely garbage and then they ended up selling me an MSR which is a good brand as well it even has sharpie written on the back of it Ive got Covid cant make it down there to bring it back to them so they dont hear get it they keep on blowing up my phonenot paying for whatever the time is that Ive had this other piece of *** so Ive asked him politely to add that I want to desktop brand new
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ID
#3504554 Review #3504554 is a subjective opinion of poster.
Location
Henagar, Alabama
New Reviewer
I placed an online order (yes, I was approved and made a payment) for a bed that I wanted to get for my son, when I called the store (which never called me< so unprofessional) to verify the order, I was told that I needed to make 3 on time payments (at least I'm...
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ID
#3489754 Review #3489754 is a subjective opinion of poster.
Location
Austin, Texas
Pros
  • No credit needed
Cons
  • No one calls you back
Loss
$25
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Bad customer service aver you can see

Original review updated by user Apr 15, 2022
I had bad experience with JFK Kennedy store in Jersey City them have bad people working there ,The people there didn't know how to do the math them didn't know how to take to the people them makes me to be Last time for me withe I don't want to go withe experience anymore. Icanceld my order .I called them customer service and make cas for and they told me they will call me be within 24 hours and no body care.

User's recommendation: Choose batter employees.

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ID
#3489413 Review #3489413 is a subjective opinion of poster.
Cons
  • Multiple wrong price quotes
  • Calls customers liers
Loss
$50
Preferred solution
Apology

Sales phone

Rent A Center - Sales phone
Rent A Center - Sales phone
I have a problem, I can't unlock my phone can you provide me this code . without this code, I will have to return it to the sender
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ID
#3471699 Review #3471699 is a subjective opinion of poster.
Location
Tresserve, Auvergne Rhône-Alpes

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Verified Reviewer
New Reviewer
I been a customer for years and then my husband thought about working for them because they seemed like they had it together. After 2 years, of trying to take his PTO time and running a store by Himself when everyone else had covid, and a heart attack. He became a...
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ID
#3412261 Review #3412261 is a subjective opinion of poster.
Location
Bensalem, Pennsylvania
Loss
$528
Preferred solution
Let the company propose a solution

Manager

THE MANAGER GERARDO A SOLIS FLIRTS WITH THE NEW CUSTOMERS AND THE FEMALE EMPLOYEE MARTINA SANCHEZ VELEZ WHO IS MARRIED STAYS LATE TO DISTRACT THE MANAGER GERARDO A SOLIS FROM DOING HIS JOB THE MANAGER IS TO CONCENTRATE ON HIS WORK AND NOT ON THIS EMPLOYEE THIS EMPLOYEE MARTINA SANCHEZ VELEZ NEED TO RESPECT

User's recommendation: DO NOT RENT FROM THEM.

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ID
#3394660 Review #3394660 is a subjective opinion of poster.
Location
Norwich, Connecticut
New Reviewer

Refund

Rent A Center - Refund
The company will provide my $600 refund after I canceled the order before it was even delivered they keep telling me they don't have the money multimillion-dollar company they don't have my $600 are you kidding me it's a joke Frankford store is horrible they are a joke the company is a joke I called every person in District Regional headquarters no one's helping me this is ridiculous that's my $600 they have

User's recommendation: Do not use Aaron's on Frankford Avenue they are horrible.

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ID
#3388924 Review #3388924 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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Verified Reviewer
New Reviewer
THE MANAGER TO RENT A CENTER ON CHURCH ST LOWELL STINKS AT BEING A MANAGER HE LETS CUSTOMERS SLIDE WITH WEEKS WITHOUT PAYING THE WHOLE PRICE OF A MERCHANDISE THAT IS NOT BEING A GOOD MANAGER HE SHOULD NOT EVEN BE MANAGER THE MANAGER NEEDS TO BE AT HIS WORK PLACE...
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ID
#3388563 Review #3388563 is a subjective opinion of poster.
Location
Bridgeport, Connecticut
Pros
  • Horrendous management
Cons
  • Did not delivery and the manager was rude af

Garnishment

Trying to garnish me after 15 years of no payment. Hmmmmmm..........................................
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1 comment
#2136605

Deadbeat

ID
#3307464 Review #3307464 is a subjective opinion of poster.
Location
Kent, Washington

Fraud charge

I got a call from the district manager and have this recorded as well. And he was nothing but rude and laughed at me and never denied the unauthorized money taken. This is not who we need renting us anything this store should be shut down

User's recommendation: Run.

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ID
#3302348 Review #3302348 is a subjective opinion of poster.
Location
Anderson, South Carolina

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Verified Reviewer
New Reviewer

Fraud charge

Rent A Center - Fraud charge
Rent A Center - Fraud charge
Rent A Center - Fraud charge
Rent A Center - Fraud charge
Rent A Center - Fraud charge
Rent A Center - Fraud charge
Update by user Jan 24, 2022

They're taking me to court for nonpayment when they took money from my account without my knowledge

Original review posted by user Jan 24, 2022
I never spoke to no one I got a voicemail they don't even deserve a star I paid triple payments every week or close to it I was put down on my payment history summary of a fraction of what I actually paid I was ripped off a large sum of money do not use this company they are a fraud and scam and very unprofessional and very greedy and very bad people

User's recommendation: Do not use this company screenshots below of my bank statements and the chargers that they said made which is way lower than what I actually paid.

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ID
#3282491 Review #3282491 is a subjective opinion of poster.
Cons
  • Only auto pay is available
  • Haphazard customer service
Loss
$400
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Rude customer service

Purchase the stereo pay for it and was scheduled for delivery that day did not get delivery I called the next day and was rudely told that would not be getting it till the next day 3 days later I'll get my product if I want I can come and pick it up myself at there other facility which is way out of my way they were rude over the phone when speaking to them directly to try to resolve this problem I almost feel like asking for my money back if I didn't want the stereo so bad it's the El Cajon store on Main Street in San Diego very rude and unprofessional we're not be going there again or suggested anybody to purchase products from them

User's recommendation: Don't go to the El Cajon store try a different one.

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ID
#3274367 Review #3274367 is a subjective opinion of poster.
Location
El Cajon, California
Pros
  • Daily phone calls ensure your phone works
Preferred solution
Deliver product or service ordered
So basically I am a new Rent-a-Center customer and I was promised a promotion on my first rental and I chose the PS5 which was installed at the time and the payment was $58 for my first payment on the rental it was supposed to be ship to 1579 Northwest 15th Terrace but...
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ID
#3113429 Review #3113429 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida

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Verified Reviewer
New Reviewer

Product defect

Rent A Center - Product defect
Rent A Center - Product defect
I paid cash for living room furniture,(which I received in the wrong color) washer and dryer, and bedroom set in October 2020. July 25, 2021, the bed frame cracked, I called rent a center and reported damage to furniture as it was still under warranty per documentation I have. I have called, and went to business twice, and I have been told they have reached out to Ashley's furniture. I have been nothing but patient, understanding, and cooperative I understand we have been in usual circumstances, but 4 months is long enough.
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ID
#3087920 Review #3087920 is a subjective opinion of poster.
Loss
$1000
Preferred solution
Replacement furniture and or refund of furniture.

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