I recently rented a living room set from RAC. I was hesitant about renting it after a friend of mine told me that they delivered a bed to him and brought *** roaches into his house.
I have been a very good costumer for over 10 years. I spoke with the manager and he assured me that it was the other store that had delivered the bed (there are two stores in my town Hornell NY) He also assured me that the problem was taken care of. Last night a little over a week of having the furniture I noticed a bug crawling on my wall heading to a swag hanging on my wall. I yelled to my husband that I wanted to know if this was a *** roach.
He is from mexico so I knew he would know if it was or not because I didn't know what they looked like. It sure was and it was carrying eggs. I was so pissed I tried to call the store but it was already closed this was just last night and today is Sunday and they are not open. I don't know what to do because I had them take away my old furniture when they brought the new furniture.
I know that they will send someone to get rid of them but its the fact that they are not doing there jobs for something like this to happen. I am not paying to have these discusting bugs brought into my house. I plan to go to the papers and to the health department regarding this problem. Who knows how many other people have had *** roaches brought into their house and don't realize it yet.
They obviously have an infestation in there store especially since my furniture came directly from the store floor. I would like to know what the policy is supposed to be when an item is returned to the store.
You would think that they spray the stuff or do something knowing that there is a possibliity of something like this happening. When I am done letting people know what is going on I will be suprised if anyone does business with RAC again!!!!!!!!!!!!!!!!!!
Monetary Loss: $2.