First, our payment was behind. We have been customers with this company for more tha 3 years and never had this type experience.
When the employees came to our house we were sleeping. Keep in mind we have a 2 year old and ten month old Not only did the knock extremely loud they also beat on the side of our home screaming “open up now...it’s rent a center.....we need to talk to you. We called the store and the store manager Brianna said she would have a talk with them and that she agreed that was wrong. The following week we had my husbands mom in hospital with her heart and my family was hit with a tradegy when my cousin brutally murdered my aunt and uncle.
It was during this time I was ask by the manager while I was at the funeral home if I could send one of my neighbors to my home so they could get the washer and dryer
They called me several times while at the funeral home with their personal cell phones telling me I was stealing!
During a funeral! I am very upset with this type service I have added screenshots with the phone numbers and also the news headline of my family’s murder.