State: Texas Clear all filters (114 of 1674 reviews match)
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I just filed criminal trespassing charges against them today with the sheriff's office. Don't buy from here. They do not stand behind their word. They'll call u 10 times starting at 8am on ur due date. I received 6 calls from 9a to 3p on due date even after telling 2...
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Anonymous
Anonymous

Personal situations have noting to do with the legal agreement they signed with Rent A Center. The "Customer" is not the lawful owner of the property the lean holder is. The "...

Anonymous
Cass

The other 2 comments under here need to get lost! You don’t know peoples situations so shut the *** up. It’s HARASSMENT period!

1.0
#1296659
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We bought a Frig from Rent a Center. After some time it stopped cooling the Frig. We did get another one from them. Again, after some time it did the same thing. However, one morning I was getting ready for work, I smelled smoke. I tracked it down to the frig. I cut...
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1.4
#1367500
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Rent A Center - Horrible

Besides the multiple issues with the management of the store, and the protection plan, and the amount of time we have had to wait to get something fixed...I just tried to call customer service and was hung up on twice.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Staff
Warranty
#1234935
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THE WORST COMPANY TO DO BUSINESS WITH!!!!!! RUDE *** PEOPLE. MANAGERS ARE THE RUDEST!!!! THEY ARE MESSING UP YOUR ACCOUNTS AND THEN WANT TO COME PICK UP YOUR STUFF CAUSE YOU DON'T PAY ON TIME!!!!!
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Anonymous
Anonymous

Hello, I work for Rent-A-Center. We never want our customers to feel this way and we'd appreciate discussing your concerns further so we can do our best to address them. Pleas...

#1058191
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I have been with renter a center for 2 years had a problem a year and a half ago with an associate that called me in my hospital room, he thought i was lying about how sick, i was until the nurse told him dont call anymore &my heart rate went up&so did my blood...
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Anonymous
Anonymous

Hello, I work for Rent-A-Center. We're sorry to hear about your experience with our store. We never want our customers to feel this way and our customer care team would like t...

1.0
I didn't like
  • No one on same page
  • Bad service
#965744
Reply to reviews
Im so mad at. Rent. Center. They gave me a deal at coorpate office but. When i went in to make my. Paynent they. Refused it. Really. Now they. Want to. Cause me all kinds of issue what kind of company is this. That u. Cant let. Customers hold to an agreement that was...
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Anonymous
Anonymous

OK let's see if all my. Concern that. I. Told cooraparte. Gets dealt with. But I. Seriously doubt it cause. Last time I told them bout this issue they acted like they. Don't c...

Anonymous
Anonymous

Hello, I work for Rent-A-Center. We'd be happy to look into your account further and see if there's anything we can do to help clear things up. Please give our customer servic...

#922894
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Rent a ctr on houstin st in SAT have very bad attitudes cant even talj there ready to start a fighr alsi damage appliances and dont say anything keave stuff half way. In ine occasion they cane to p/u a stero they they were calling me saying where was it that someine...
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Anonymous
Anonymous

Hello I work for Rent-A-Center. We always want to treat our customers with courtesy and respect, and it's disappointing for us to hear that wasn't the case for you. We'd reall...

2.4
#950984
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Got an Galaxy S6 paid the activation fee. First Saturday after store hours it locked itself up and blocked it with an FAP lock. Thanks to RAC not being open on Sunday's I had to wait til Monday... Get there Monday and had to send the phone off. I was told it would be...
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Anonymous
Anonymous

Hello, I work for Rent-A-Center. We know having an item that's not working correctly can be such a headache, and we're sorry to hear you're having to deal with this. We'd be h...

2.4
#896203
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Ok so i have a 50 inch smart T.V. had them come pick up for service because there were lines showing on the front. The guys came seen the lines and took t.v. Well they called back and said it happened here so insurance wont pay. Ok bring it back i said. So after 4...
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Anonymous
Anonymous

Hi, there. I work for Rent-A-Center and I'm sorry to hear you're having a little trouble with your TV. We always want to provide the best service possible, we we can certainly...

Anonymous
Anonymous

You can't be sent to jail. You can have your credit ruined. You can get annoying phone calls forever.

1.8
#835246
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Contact Rent A Center

Mailing Address:
Rent-A-Center Customer Service
5501 Headquarters Drive
Plano, Texas 75024
United States
Phone:
(800) 422-8186
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Rent A Center Products and Services

I called Rent-A-Center on February 25 to reserve furniture to be delivered on on April 5 for a one month rental. On March 5th the items they delivered did not fit up the stairs and the delivery person promised to return later that day with the new items. They never...
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Anonymous
Anonymous

wow! they should of did a better job of explaining the agreement. Your sales person was just happy to get a sale. The time start running once you make your first payment. Did ...

Anonymous
Anonymous

Hello, I work for Rent-A-Center. We'd really like to speak with you further about your concerns. Please give our customer care team a call at 1-800-422-8186.

2.2
I liked
  • Quality of items
I didn't like
  • Purchase agreement
  • Incompetent employees
  • Does not use email because afraid of paper trail
#820080
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