Not resolved

On 10/23/10 i went to the rent 1st (now changed to rent a center) and bought a washer and dryer when i purchased it it was suppose to be brand new, I later found out it was used mechandise I spoke to the manager at the time and he said that he had no problem replacing it if i signed another contract for a few months more,and being in a hurry to get my washer and dryer i agreed.A few weeks later the belt on the So called brand new washer broke and they again had to replace it.

Fast forward some time later and the same washer floods my 3rd floor apartments. When i try to talk to someone i get that they have changed new mangers and no ones available yet the same man that had me sign a new contract is trying to make me sign another one with me paying more money.

i have put in 18months of good standing history paying my bill i only asked for two too week extentions one being that i had to clean the flood damage myself.who can i go to if the district manager want return my calls and nither will the store manager.

Review about: Rent A Center Manager.

Monetary Loss: $2423.

Had an Experience with Rent A Center?

Write a review


Terms of Service
Post Comment

If the District manager is not calling you, let Customer care know you want to speak with the Regional Director. I promise you they will be calling you QUICK!


Hi, I work at RAC and I’m very sorry to hear about what happened to your floors.We make it a point to specifically mark products as “New” or “Used” on their tags and then again on the rental agreements, but it’s hard for me to know exactly what’s going on without seeing the details of your account.

Please give our Customer Care team a call at 1-800-422-8186 so that they can get some more details and address the issue.I know it’s one more step to take, but Customer Care is there to help.

You May Also Like

Rent A Center - Rent Rent A Center "Where to start. Day One - Saturday 10/3/2015 walked into RAC with an email coupon from paying off a washer and dryer that I purchased. Here's the fine print on..." Read more IKEA'S PLASTIC CUTTING BOARDS ADDS PLASTIC PEELINGS TO YOUR FOOD Ikea "They have these plastic cutting boards that they advertise to be bendable, so that you can bend it and easily pour your chopped, juliened, whatever-ed food into the bowl. Well,..." Read more Rent A Center - Samsung Electronics Galaxy Note 4 Cell Phone Review Rent A Center "Got me and my wife used note 4 phones for christmas this year...i was assured that they had been gone thru and checked phone wont charge. The charger gets..." Read more Poor quality and very expensive 13' Treasure Garden Canopy Treasure Garden "We purchased the AKZ Treasure Garden 13' canopy 1 year ago. Art Van furniture seems disinterested in standing behind product. The rivets on 1 of the arms posed off. The..." Read more Renters Warehouse - Scammers Renters Warehouse "Renters warehouse is nothing but slum lords. They hang up on there customer's when calling to have up stairs bathroom that is pouring into the kitchen fixed. We said we..." Read more Odd Tattoo Bogota - FRAUD, THIEF and SCAM ARTIST Odd Tattoo Bogota "Fernanda Diaz represents ODD TATTOO Bogota, Colombia and is a thief, a fraud and targets U.S. Citizens as victims of theft via Western Union. Stay away! Fernanda Díaz representa a..." Read more Paypal - Mislead by an employee during dispute process Paypal "On July 15th, 2017 I made a transaction seperate from eBay for $675.00. This was a private transaction, separate from eBay. When I received the package from the seller I..." Read more National Tire and Battery: The worst tire buying experience I've had. National Tire And Battery "I called around town Friday morning September 8th, 2017 to find a set of tires for my 2004 Volkswagen Jetta GLI before heading to the in-laws cabin for the weekend...." Read more